Mini Cart

Store Terms and Conditions

Welcome to The Fabhouse website. This site is owned and operated by The FabHouse Pvt Ltd. We use the terms “we”, “our” and “us” throughout our terms & conditions to refer to The FabHouse Pvt Ltd

Our registered office is at:

No. 40, FAB HOUSE PV LTD, 2-6, MG Rd, beside Kalanikethan, Labbipet, Vijayawada, Andhra Pradesh 520010

Pincode no.-520010

GSTIN no. – 29AADCF2898MIZV

Terms & Conditions of Our Website

By using this website (www.fabhouse.in), you agree to be and are bound by these Terms and other applicable policies. We reserve the right to change these Terms from time to time so we advise you read through them each time that you use the site. If you purchase goods from our site, our Terms and Conditions of Sale will apply to your purchase. If you do not agree with these terms and conditions, you should not use our website.

Some of our products are supplied by our third-party suppliers and when you purchase products from those suppliers, their terms and conditions will apply.

If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.

Privacy Policy

Introduction

This privacy policy explains how Fabhouse Pvt ltd, will look after your personal information. We know how important this is to you, so we have explained in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

In this Privacy Policy “we” or “us” refers to Fabhouse Pvt ltd. “You” refers to anyone whose personal data we hold.

All our employees are personally responsible for keeping your personal information confidential. We provide training to all employees to remind them about their obligations.

We’ll likely need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.               

 

When do we collect your personal data?

When you create an account with us and when you visit our website and use your account.

When you buy products and services through our website, over the phone or by mail order, or redeem gift vouchers.

When you engage with us on social media.

When you contact us by any means with queries, complaints, etc.

When you enter prize draws or competitions.

When you choose to complete any surveys we send you.

When you comment on or review our products and services.

When you fill in any forms. For example, a feedback form may collect your personal data.

What sort of data do we collect?

If you have an account with us: your name, billing/delivery address, orders and receipts, email, and telephone number.

Details of interactions you have had with us. For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases made, items viewed or added to your basket, wish list choices, gift voucher redemptions, pages you visit, and how and when you contact us.

Information gathered by the use of cookies in your web browser.

Personal details help us to recommend items of interest. For example, you might tell us the nature of your disability, which we’ll use to guide our suggested items.

We’ll only ask for and use your personal data collected to recommend items of interest and enhance your shopping experience with us. Of course, it’s always your choice whether you share such details with us.

Comments and product reviews you have made.

Your social media username, if you interact with us through those channels, to help us respond to your comments, questions, or feedback.

How and why we use your personal data?

To give you the best possible customer experience, having the richest picture we can of who you are by combining the data we have about you significantly helps.

We then use this to offer you promotions, products, and services that are most likely to interest you.

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

Here’s how we’ll use your personal data and why:

To process any orders that you make. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. For example, your details may need to be passed to a third party like DTDC Courier who will deliver the product or service that you ordered.

To respond to your queries, refund requests, and complaints. Handling the information you sent enables us to respond.

To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account.

To process payments and also prevent fraudulent transactions. We do this based on our legitimate business interests. This also helps to protect our customers from fraud.

With your consent, we will use your personal data, preferences, and details of your transactions to keep you informed by email, web, post, telephone about relevant products and services including tailored special offers, discounts, promotions, events, competitions, and so on. We’ll do this based on our legitimate business interest. Of course, you are free to opt-out of hearing from us by any of these channels at any time.

To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

To display content that is most interesting to you on our website, we’ll use data we hold about your favorite products and so on. We do so based on your consent to receive notifications and/or for our website to place cookies or similar technology on your device. For example, offer you recommendations based on your purchase history and any other data you’ve shared with us.

To administer any of our prize draws or competitions you enter. This is based on your consent given at the time of entering.

To comply with our contractual or legal obligations to share data with law enforcement if required.

To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent. We have a legitimate interest to do so as this helps make our products or services more relevant to you. Of course, you are free to opt-out of receiving these requests from us at any time by updating your preferences in your online account.

How we protect your personal data?

We know how much data security matters to all our customers. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites using ‘HTTPS’ technology. You will be able to see this with the padlock icon which appears in the URL bar when browsing our website.

Access to your personal data is password-protected, and sensitive data such as payment card information is never saved.

We regularly monitor our system for possible vulnerabilities and attacks.

How long will we keep your personal data?

Personal data collected or used for processing, will only be kept for as long as is necessary for the purpose for which it was collected.

When the retention period ends, your data will either be deleted completely or anonymized, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

when you place an order, we are required to keep the personal data you give us, so we can comply with our legal obligations.

Who do we share your personal data with?

We will only share your personal data with trusted third parties to fulfill orders, for example, DTDC Courier to deliver your order.

We apply the following policy to those organizations to keep your data safe and protect your privacy:

We only provide the information they need to perform their specific services.

They may only use your data for the exact purposes we specify in our contract with them.

We work closely with them to ensure that your privacy is respected and protected at all times.

If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest

In cases where we are processing your personal data based on our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Any questions?

We hope this Privacy Notice has proved helpful in setting out the way we handle your personal data and your rights to control it.

Should you have any further questions that haven’t been covered, please contact our Data Protection Officer who will be pleased to help you:

 

Email us at contactus@fabhouse.in

Or write to us at 

contactus@fabhouse.in

Unless otherwise stated, all text, images, photographs, descriptions, data, illustrations, graphics, and other material (referred to as "Content") in this website is protected by copyrights, trademarks wordmarks, or other proprietary rights are owned by or licensed to Fabhouse Pvt ltd. The website is intended solely for your personal non-commercial use. Any use of our website and its content for purposes other than personal non-commercial use is prohibited without our prior written permission of FABHOUSE Pvt ltd. You may not modify, adapt, alter, distribute or create derivative works of or from this website, in whole or in part. Any use of the Content except as specifically permitted in these Terms is strictly prohibited.

Your Account

If you use FABHOUSE Pvt ltd website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorized persons have access to them. In using our website, you agree to accept responsibility for all activities that occur under your account or password. If you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner, you should inform us immediately. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected.

Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.


We reserve the right to refuse access to our website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.

Website Accuracy

We endeavor to make reasonable efforts to update our website with the most accurate and most reliable information at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies and in this case, we make no representation or warranty, and offer no guarantees either express or implied that the content on our site is accurate, complete or up to date. Any errors are wholly unintentional, and we apologize if erroneous information is reflected in price or availability.


We try to ensure that all pricing on the website is accurate, however, occasionally errors can occur and goods may show incorrect pricing or availability information. If we discover that a pricing or availability error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price or when an item becomes available. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

 

Whilst all reasonable effort has been taken to display garment colors accurately, we cannot guarantee that your monitor's display will accurately reflect this. We cannot be held responsible for any limitations of the equipment you use to view our site and cannot guarantee that your equipment’s display of any color, texture, or detail of merchandise will be accurate/the same as the actual product.

Suspension of Website

We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorized material, and also to terminate your use of the website if you breach any of these Terms.

Termination

These Terms are effective until terminated by FABHOUSE, who can terminate these Terms at any time without notice, for any reason in connection with the website. In the event of termination, access to the site is no longer authorized to you. The restrictions around Content, User Content, disclaimers, warranties, and liabilities shall survive termination.

Jurisdiction of Site

This website, its content, and any contracts arising out of it are governed by and construed per Indian law. Any dispute or claim arising out of or in connection with these shall be subject to the exclusive jurisdiction of the courts of Vijayawada.

User Submitted Content

Content submitted to our website must not be defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offense or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal and we reserve the right to edit or delete any content that, in our sole opinion, violates these Terms.

When submitting content on the website, you are solely responsible for User Content, and represent and warrant that you are the sole author and owner of any Intellectual Property rights of the User Content and that the User Content is not inaccurate or misleading, and does not violate these Terms, any law or regulation, does not cause potential harm to another person or entity and does not contain any virus or malware.

We have the right to use, copy, distribute and disclose to third parties User Content for any purpose and have the right to disclose your identity to any third party who claims that the User Content is in breach of their intellectual property rights or their privacy. We are not responsible or liable to any third party for User Content and the views expressed by other users on our website do not represent our views.

Links to Third-Party Websites

We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.

GST/ VAT

All prices shown are excluding GST/VAT.

Terms and Condition of Sale

Please note Gift Vouchers have supplementary terms and conditions, and these should be read in conjunction with the terms and conditions of sale below.

Acceptance of your Order

When you order on our website, you are submitting to us a binding offer to purchase the goods in your shopping bag for personal usage or consumption, and we will do our utmost to fulfill this order to the service levels you expect. Orders can be reviewed and amended before purchasing so you should ensure that you have checked the order thoroughly before submitting it to us. Please note it is not possible to amend an order once it has been submitted. You will receive an Order Confirmation from us via e-mail which will be sent to the email address of the account holder. This Order Confirmation email acknowledges that we have received your order but does not constitute our acceptance of the order.

We will take authorization from your payment method when you place your order to ensure that you have sufficient funds in your account (in line with our Privacy Policy). When paying by credit or debit card, no payment will be taken from your account until we have dispatched your order. If you are paying by PayPal, payment will be taken at the time the order is placed.

Acceptance of orders is at our discretion. When goods are dispatched, you will receive an e-mail confirmation and at the point of receipt of dispatch note, only then will the Contract be formed, and the Contract will relate only to those products detailed in the Dispatch Confirmation. We will inform you if an item you have tried to order is out of stock.

Any products or services on the same order that we have not yet confirmed via email will not form part of that contract and will form part of a separate contract when the remaining products have been dispatched, are ready for collection or, in respect of any services, begun. Placing an order does not constitute a contract with us until we confirm the products as dispatched, ready for collection, or services began.

We reserve the right not to accept your order for any reason whatsoever, including, but not limited to, payment problems, product availability, and product price or description error.

Your Status

Orders through our website and over the phone can only be placed if you are at least 18 years of age; are legally capable of entering into binding contracts, and you are a 'consumer' (being an individual purchasing the products outside the course of his or her business or trade). All items you order are to be for your own private and domestic use and strictly not for resale. You confirm and agree not to use any products for commercial, business, or resale purposes when purchasing from us.

Payment Problems

If for any reason, there is a problem with collecting payment from your credit/debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to dispatch your order. Additionally, on some occasions, we may be unable to process an order. This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error, or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.

Security Checks

As part of our policy, we are not responsible for any fraudulent use of credit/debit cards (in line with our Privacy Policy).

Delivery

We have a few different delivery options and timescales, and charges will vary dependent on the type of product ordered. Some items may be subject to different charges or timescales.

Risk in the products (e.g. damage or loss to the products) will remain with us until we deliver the goods to the address specified in your order or they are collected in-store when the risk will pass to you immediately.

Provided you have notified us on the dispatch note that you wish to cancel your order under the Distance Selling Regulations, and the return also meets the terms of our returns and refund policy, you will be entitled to a full refund including delivery charges if applicable. We are unable to provide a refund of the delivery charges when only part of your order is being canceled. Please see Cancellations for more information.

Cancellations

Due to orders being dispatched promptly, we are unable to cancel orders after you have received your order confirmation through email or message.

If your order has already been sent out, you may still cancel your order under the Distance Selling Regulations, and to do so, simply return your order to us within 7 working days marking the returns code on your dispatch note as canceled. Otherwise, you should follow our online refund policy.

Provided you have notified us on the dispatch note that you wish to cancel your order under the Distance Selling Regulations, and the return also meets the terms of our returns and refund policy, you will be entitled to a full refund including delivery charges if applicable. We are unable to provide a refund of the delivery charges where only part of your order is being canceled. In that case, you will get save the value of the gift voucher.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control.

Written Communications

With the majority of communications relating to orders made on our site or over the phone mainly coming through electronic means, including email, we may contact you by e-mail or provide you with information by posting notices on our website. You agree to this electronic means of communication and acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

 

In the case of a notice being given to the email address provided, it will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

 

All written notices given by you to us must be given to ADRESS XXXXXXXXX or by emailing us at contactus@fabhouse.in